Refund policy
🌿 Return & Refund Policy – Piecebyus
At piecebyus, we take pride in offering thoughtfully curated products designed to bring warmth, comfort, and tranquility to your space. Please review this policy carefully before placing your order.
By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms outlined below.
🛍️ All Sales Final
All purchases made through piecebyus are considered final. We do not offer refunds once an order has been placed and payment has been successfully processed. Orders cannot be canceled, refunded, or modified after the allowable cancellation window has passed.
📦 Returns
We do not accept returns for the purpose of refunds. Returns are only considered in rare situations where an item arrives damaged or defective.
To be eligible for review, the following conditions must be met:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (such as an order confirmation or receipt) must be provided.
To request a return review, please contact us at [piecebyus@outlook.com] within 48 hours of delivery. Requests submitted after this timeframe may not be eligible for consideration.
⚠️ Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery. Include your order number and clear photographs showing the issue. Each case will be evaluated individually, and piecebyus reserves the right to determine the appropriate resolution, which may include a replacement or other suitable remedy.
❌ Order Cancellations
Orders may be canceled within 2 hours of purchase. After this period, the order may already be in processing and therefore cannot be canceled or refunded.
✨ Optional Digital Services
We sincerely appreciate every customer who chooses piecebyus To enhance your shopping experience, we offer several optional digital support services at checkout. These services are not physical products and are non-refundable once purchased.
⚡ Priority Handling (Fast Processing)
Priority Handling ensures that your order is moved to the front of our internal processing queue, allowing it to be prepared and dispatched more quickly. This service does not guarantee a specific delivery date and does not represent an expedited shipping method provided by the courier. Delivery timelines remain subject to carrier operations, customs procedures, and other external factors.
🛡️ 30-Day Support Warranty
The 30-Day Support Warranty is a digital assistance service that provides extended order support for up to 30 days after delivery. This service does not guarantee a refund, replacement, or any form of monetary compensation for the physical product. As a digital support add-on, it is non-refundable.
📦 Shipping Protection
Shipping Protection is a digital order assistance service designed to provide additional support in the event of shipping-related issues. By purchasing this option, customers authorize us to communicate with the shipping carrier on their behalf to help resolve the matter. This service does not guarantee reimbursement, replacement, or refunds for the physical product.
If Shipping Protection is not selected at checkout, the customer acknowledges and agrees that us is not responsible for packages that are lost, damaged, or stolen once they have been handed over to the shipping carrier.